Privacy
This policy explains how Hexagon handles information submitted through this website. The site is designed for business inquiries related to metrology products, calibration service, technical resources, and support planning. Information is used to understand the request, route it to the appropriate team, and respond with relevant commercial or technical context.
We may collect name, company, email address, phone number, country or region, requested product family, measurement application, service need, and any notes voluntarily supplied in a form or email. If a user shares drawings, calibration records, part descriptions, or audit wording, that information is treated as inquiry material and used only to evaluate the stated request.
Information may be used to answer questions, prepare quotations, identify the right product or service specialist, schedule follow-up, improve documentation, and maintain a record of communication. Hexagon does not sell inquiry information. Data may be shared with internal teams, authorized service partners, or regional representatives when needed to respond to the request.
Inquiry records are kept for as long as necessary to support business communication, service history, or legal compliance. Reasonable administrative and technical measures are used to protect records from unauthorized access. No website transmission can be guaranteed absolutely secure, so users should avoid sending confidential drawings or export-controlled data unless a separate secure channel has been agreed.
Visitors may request correction or deletion of contact information when retention is no longer required. Marketing communication, if any, will provide a way to opt out. Questions about privacy handling can be sent through the contact page with the subject "Privacy request."
Some inquiries include technical attachments or detailed descriptions of parts, fixtures, calibration history, or inspection disputes. Those materials are reviewed only by teams that need them to answer the request, and they should not include sensitive personal data. If a secure exchange is needed for drawings, regulated information, or customer-owned specifications, ask for an approved transfer method before sending the material. Hexagon may remove unnecessary attachments from inquiry records when the business purpose has ended.